We try to answer to all e-mails within 48 hours (except during holidays).

However, if you haven't received an answer within this time, please check the following:

- Is my question already answered in the product manual ?
- Is my question already answered in the FAQ ?
- Is my E-mail readable and understandable for us?
- Has my e-mail all the relevant info & attachments required to answer the question,? like Car Type, Calibration Type, Fault Code DFxxx, Windows version etc.
There is no such thing as to much info.